©2019 by Highland Kayak School.

TERMS OF BOOKING

Please read before booking a course with us.

ASSUMED RISK

“Canoeing and Kayaking are “Assumed risk” – “Water contact sports” that may carry attendant risks. Participants should be aware of and accept these risks, and be responsible for their own action and involvement”.

British Canoe Union (BCU) Participation Statement    


Whilst on a HKS course it is both the instructor and client’s duty to manage the risk of the activities.  The very nature of kayaking increases the likelihood of accidents occurring even with the greatest level of care.  Clients must understand and accept the fact that kayaking causes accidents ranging from minor injuries to fatalities.  To reduce the likelihood of injury, clients must follow all instructions given by the instructors.

HOW TO BOOK

Please visit the "Book Online" page to book via the website ether with the full amount or a deposit (available for loner courses). Please get in touch if you would rather pay by BACS transfer or cheque. Your place on the course is secured when we receive your deposit or full payment.  If you have secured the course with a deposit, the final balance is due one month before the course starts.

YOUR ABILITY

Please read the course description carefully to ensure that you are the correct level for the course.  Get in touch if you are unsure and we can advise.  If our instructors deem clients to be below the skill level described in the course info, HKS reserve the right to cancel their place on the course.    Clients must be physically fit for the course they are booking on and must and declare any medical conditions however relevant they seem on the booking form.  Any new condition not stated on the form must be communicated to the instructor on the first day of the course.

EQUIPMENT

Please ensure that all of your equipment is in good working order before attending a course.  HKS reserve the right to cancel a booking if we deem the equipment used to be unsafe.  We do not normally provide equipment as part of the course, however if you ask in advance we might be able to provide or rent some.  Damage to HKS equipment may incur additional charges.  HKS will not be held responsible for any personal equipment lost or damaged whilst on a course.  

MEDIA

Photos and videos taken during the course may be used for marketing purposes.  Please tell an instructor if you wish not to appear in them.

TRANSPORT

Transport is not included in HKS courses. It is common for instructors to use their personal car during courses but participants will be expected to use their vehicles if required,  HKS will not be held responsible for any loss or damage to vehicles during a course.

CANCELLATION

If you would like to cancel a course over a month before the course starting, we will charge a £20 cancellation fee to cover the associated admin costs.  If you cancel 30-7 days prior to course you will lose your deposit.  If you choose to cancel less than a week before the course starts, you will lose you full course fee (unless a replacement is found in which case only deposit lost).  We advise taking out cancellation, curtailment and accident insurance. If HKS cancels a course for any reason, including illness, all of your fees will be refunded.  Courses require a certain ratio to run, if these ratios are not met then the course will not run and a full refund will be available. HKS staff will communicate with clients to keep them updated on this matter.

CUSTOMER CARE

If at any point you are unsatisfied with the course, tell an instructor as soon as possible and we will do our utmost to sort the problem.

TERMS OF BOOKING

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